C & L Pet Co
Effective Date: 14 June 2026
1. Introduction
C & L Pet Co (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”), the Electronic Communications and Transactions Act, 2002 (“ECTA”), and other applicable South African laws.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, create an account, place an order, subscribe to our communications or otherwise interact with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Who We Are
Business Name: C & L Pet Co
Website: https://candlpetco.co.za
Email: website@candlpetco.co.za
3. Information We Collect
We may collect the following categories of personal information:
3.1 Information You Provide
- Name and surname
- Email address
- Telephone number
- Delivery and billing address
- Account login information
- Communication preferences
- Information submitted through contact forms
3.2 Order Information
When you place an order, we may collect:
- Products purchased
- Order history
- Transaction details
- Delivery information
- Customer service communications
3.3 Website Usage Information
We may automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referral source
- Website usage patterns
3.4 Cookies and Similar Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember customer preferences
- Maintain shopping cart functionality
- Analyse website traffic
- Improve user experience
- Support marketing activities
You may disable cookies through your browser settings, although certain website functions may be affected.
4. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Deliver products
- Provide customer support
- Manage customer accounts
- Process returns and refunds
- Communicate regarding orders
- Improve our products and services
- Respond to enquiries
- Send marketing communications where consent has been provided
- Prevent fraud and abuse
- Comply with legal obligations
5. Legal Basis for Processing
We process personal information where:
- It is necessary to fulfil a contract with you
- You have provided consent
- Processing is required by law
- Processing is necessary to protect legitimate business interests
- Processing is necessary to protect your interests or those of another person
6. Marketing Communications
We may send marketing communications regarding products, promotions and updates where:
- You have subscribed to receive such communications; or
- Applicable law otherwise permits us to do so.
You may unsubscribe from marketing communications at any time by:
- Following the unsubscribe instructions included in communications; or
- Contacting us directly.
Transactional communications relating to orders, deliveries, returns or account management are not marketing communications and may continue to be sent where necessary.
7. Sharing of Information
We do not sell personal information.
We may share personal information with trusted third parties where necessary for business operations, including:
7.1 Payment Service Providers
To process payments securely, including:
- Payfast
- Other authorised payment providers
We do not store your payment card details.
7.2 Delivery and Logistics Providers
To deliver products to you.
7.3 Website and Technology Service Providers
Including:
- Website hosting providers
- Email service providers
- Analytics providers
- Security and backup providers
7.4 Legal and Regulatory Authorities
Where required by law, court order or regulatory obligation.
8. International Transfers
Certain service providers may process information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place and that such processing complies with POPIA.
9. Data Security
We implement reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purposes described in this Privacy Policy
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Information may be retained for longer periods where required by applicable law.
11. Your Rights Under POPIA
Subject to applicable law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of information where appropriate
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
Requests may be submitted to:
Email: website@candlpetco.co.za
12. Children’s Privacy
Our website and services are intended for adults.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to remove such information.
13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of external websites. Users should review the privacy policies of those websites before providing personal information.
14. Google Analytics and Website Analytics
We may use Google Analytics and similar tools to understand how visitors use our website.
These tools may collect information such as:
- Device information
- Browser information
- Pages viewed
- Website interactions
This information is generally aggregated and used to improve website performance and customer experience.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page together with the revised effective date.
Continued use of the website after changes are published constitutes acceptance of the revised Privacy Policy.
16. Contact Information
For questions regarding this Privacy Policy or the processing of personal information, please contact:
C & L Pet Co
Website: https://candlpetco.co.za
Email: website@candlpetco.co.za
17. Information Regulator
If you believe your rights under POPIA have been infringed, you may lodge a complaint with the Information Regulator of South Africa:
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
